Complaints and Feedback

Last updated: 8 November 2026

1. How to raise a complaint

Contact us by phone or email (below) or through the contact page. Tell us what happened, which page or email it was about, and what you would like us to do.

2. What happens next

We acknowledge complaints within two business days and aim to resolve them within 15 business days. If we need longer, we will tell you why and when to expect an answer. A complaint is reviewed by someone who was not involved in the matter.

3. Corrections

If a page misstates the published data, we correct it and note the correction on the page. Briefings that have been published are corrected with a dated note rather than silently changed.

4. If you are not satisfied

For privacy matters you can contact the Office of the Australian Information Commissioner (oaic.gov.au (opens another site)). For consumer matters you can contact Consumer Affairs Victoria (consumer.vic.gov.au (opens another site)).

Contact

Phone 1800 266 160 or email info@caqa.com.au. See also Complaints and Feedback.