Online job ads for General-Inquiry Clerks, Call Centre Workers, and Receptionists
Online job ads for this detailed group within Clerical and Administrative Workers, from Jobs and Skills Australia, to .
In plain English
- In there were 13,000 new online job ads for General-Inquiry Clerks, Call Centre Workers, and Receptionists across Australia, seasonally adjusted: 6.2% of all ads.
- Compared with , ads were down 10.2%, so by our rule they are falling over the year.
- Over the month, ads held steady (down 1.5%).
- Compared with the monthly average of 12,700, ads were up 2.7%.
- New South Wales had the most ads for this group (3,380).
- Over the year, ads rose most in Western Australia (up 2.2%).
- They fell most in the Australian Capital Territory (down 21.3%).
Occupation groups are those Jobs and Skills Australia uses for job ads. See the methodology.
Online job ads, the past five years
By state and territory
| State or territory | Ads, September 2026 | On the month | On the year | Direction |
|---|---|---|---|---|
| New South Wales | 3,380 | down 2.5% | down 12.7% | Falling |
| Victoria | 3,020 | up 0.3% | down 8.1% | Falling |
| Queensland | 3,120 | down 4.1% | down 13.6% | Falling |
| South Australia | 1,000 | up 3.0% | down 6.8% | Falling |
| Western Australia | 1,820 | up 9.1% | up 2.2% | Steady |
| Tasmania | 210 | up 0.2% | down 17.5% | Falling |
| Northern Territory | 190 | down 2.7% | down 19.4% | Falling |
| Australian Capital Territory | 290 | down 11.9% | down 21.3% | Falling |
| Australia | 13,000 | down 1.5% | down 10.2% | Falling |
Other groups in Clerical and Administrative Workers
What this means
General notes on reading job ads for General-Inquiry Clerks, Call Centre Workers, and Receptionists, chosen by the direction of job ads over the year. They are not advice about your situation.
For job seekers
Fewer ads usually means more competition for each opening. It can help to widen the search: related occupation groups, nearby regions, and employers who fill roles without advertising online.
For students
A fall in ads now is not a forecast either. Markets move in cycles, and a course finishes later. Look at the longer five-year picture here and at Jobs and Skills Australia's employment projections (opens another site) before deciding anything.
For employers
Fewer competing ads may mean more applicants for each one you place. It may also reflect slower hiring in your field, so check the trend in your own occupation group, not only the total.
Job ads are not all jobs: many roles are filled without an online ad. See the limits of the data.
Sources and licences
Online job ads: Jobs and Skills Australia, Internet Vacancy Index (opens another site), data, released . © Commonwealth of Australia, used under CC BY 4.0 (opens another site). Figures rounded; changes, shares and descriptions by Career Calling Insights.
Neither publisher endorses this site. How the numbers are turned into words: methodology. Spotted an error? Tell us.